Customer journey analysis

More customer service through optimisation the customer touchpoint management

A modern consumer uses several medial information sources before he is buying a product, is going to a shop or decided which brand he is interested in. For that reason the know-how which touchpoints a customer has can become a strategic competitive advantage.
The journey is the reward

IWD is the best partner, providing strategic analysis to prepare a customer’s consumer behavior:

On-site survey
NPS analysis