NPS analysis
Voice of the customer at the POS
The customer at the POS has a lot to say, he just has to be heard. We do not give answers, but listen. Using artificial intelligence, we completely process the feedback given by your customers as an audio file, and, in combination with the classic satisfaction or NPS question, implicitly identify the individual drivers of success.Much more important is the question "why?" Why is the customer satisfied or dissatisfied? Why would he recommend you, keep quiet about you or even speak negatively of you? In addition to other explicit questions, all causes can be implicitly identified with open audio feedback.
Precisionwork
In an implicit survey through open feedback, there are always two questions:
How can they be captured with minimal loss of information?With an audio recording and processing with AI, we guarantee that no word of the customer is lost.
Does the most frequently mentioned factor carry the strongest influence?
Based on the frequency, this question can only be answered inadequately. In this case, we create clarity with an individual driver analysis.
NPS and measurement of customer satisfaction by means of Artificial Intelligence
3 decisive benefits from NPS analysis:
We analyse:
- Unfiltered and extensive customer feedback through audio recording
We facilitate:
- Implicit identification of your customers' individual satisfaction drivers using artificial intelligence (AI)
We deliver:
- Evaluation of the driver according to the meaning for your customer
