Voice of the customer at the POS
The customer at the POS has a lot to say, he just has to be heard.
We do not give answers, but listen. Using artificial intelligence, we completely process the feedback given by your customers as an audio file, and, in combination with the classic satisfaction or NPS question, implicitly identify the individual drivers of success.
The classic question of customer satisfaction and the NPS is a quick one. The interpretation is visibly simple: the higher the number, the better. However, the significance of these numbers is limited.
Much more important is the question "why?" Why is the customer satisfied or dissatisfied? Why would he recommend you, keep quiet about you or even speak negatively of you? In addition to other explicit questions, all causes can be implicitly identified with open audio feedback.
NPS and measurement of customer satisfaction by means of Artificial Intelligence